My Oracle Support Banner

Ship Method Cascading Does Not Occur On Star Item Order Line (Doc ID 2341401.1)

Last updated on MAY 02, 2018

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
---------------
For a back-ordered item, ship method cascading does not occur on star item line

Following issues are reported for a back ordered ATO Item

Case 1: On a back-ordered sales order line, when ship method is removed from top line and saved , ship method does not get removed from child lines . User has to manually remove from all lines.

Case 2:On a back-ordered sales order line, whenthere is no ship method, if ship method is entered on top line and saved, it does not get copied on all the child lines. User has to manually enter on all the lines.


EXPECTED BEHAVIOR
-----------------------
Changes in ship method to parent line must be cascaded to all the child lines for the back-ordered lines also

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Step 1 : Go to Order Management Super User responsibility - Orders, returns - Sales Orders

Step 2 : Create a new sales order with configurable and shippable line

Step 3 : Book the sales order

Step 4:  Partially ship the quantity in Line 1.1 - Observe that the rest of quantity gets back-ordered

Step 5 : For the back-ordered line 2.1, upon removing the ship method, ship method does not get removed from all the child lines and star item line. Also, upon adding the ship set after removing the ship method and then saving it, ship method is not getting populated on star item line.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.