FRM-41050: You Cannot Update This Record When Clicking The Price Break Button

(Doc ID 2341518.1)

Last updated on DECEMBER 20, 2017

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the Price Breaks form on a Usage Line on a Service Contract, the following error occurs.

ERROR
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FRM-41050: You cannot update this record.


STEPS
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The issue can be reproduced at will with the following steps:
1. Open a Service Contract in Active or Entered status.
2. Navigate to the Lines > Pricing/Products tab.
3. Select a Usage line.
4. Click on the "Price Break..." button and the error occurs.
5. Clicking OK on the error opens the Price Break form.

BUSINESS IMPACT
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Due to this issue users must click through a non blocking error when accessing the Price Breaks of a Usage line.

Changes

 

Cause

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