Asset "Text Search" Function Is Allowing Work Requests For Non-maintainable Assets

(Doc ID 2341564.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Work Execution

ACTUAL BEHAVIOR
---------------
Asset "Text Search" function is allowing Work Requests created for non-maintainable assets.

EXPECTED BEHAVIOR
-----------------------
The menu option to create a work requests should not be shown for a non-maintainable asset.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Maintenance Super User Responsibility > Assets
2. Click the TEXT SEARCH button and query a non-maintainable asset.
3. In the Action Menu, click CREATE A WORK REQUEST. See that Work Request is created.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms