Customer Merge Program Completed Error
Last updated on DECEMBER 20, 2017
Applies to:Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.
There is one particular Account (i.e. 120) that should be moved from Customer Number 185.
When trying the Account Merge program, it fails with the following error referencing Service objects:
Updating table CS_INCIDENTS_ALL_B
Can Not Merge Cust Accounts owned by different parties.
Please run Party Merge first and then run Customer Merge.
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