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ORA-04063 Error While Creating A New Service Request In iSupport (Doc ID 2341812.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

When attempting to create a service request in iSupport after upgrading database to 12C, the following error occurs.

ERROR
-----------------------
'ORA-04063: Rule Set “APPLSYS.WF_DEFERRED_R"' has errors in Package CS_WF_EVENT_PKG Procedure Raise_ServiceRequest_EVent


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. upgrade to Oracle Database 12C
2. Go to iSupport responsibility
3. Create a new service request


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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