ERROR While Creating A New Service Request In Oracle Service

(Doc ID 2341812.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request

When attempting to create a SR from service after upgrading database to 12C, the following error occurs.

ERROR
-----------------------
'ORA-04063: Rule Set “APPLSYS.WF_DEFERRED_R"' has errors in Package CS_WF_EVENT_PKG Procedure Raise_ServiceRequest_EVent

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. upgrade to Oracle Database 12C
2. Go to iSupport responsibility
3. Create iSupport SR

Changes

Cause

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