Template Deleted From Email Center Administrator Responsibility Is Not Reflecting In Other Places (Doc ID 2342320.1)

Last updated on DECEMBER 19, 2022

Applies to:

Symptoms

On : 12.1.3 version, Agent Console

ACTUAL BEHAVIOR
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When deleting the duplicate templates from Email Center Administrator Responsibility are not reflected in Email center message
component (In Knowledge Base > Categories)

EXPECTED BEHAVIOR
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Deleting the templates from Email Center Administrator Responsibility should reflect in Email center message component (In Knowledge Base > Categories) and all the corresponding places.

STEPS
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The issue can be reproduced at will with the following steps:

1. Login to apps
2. Navigate to (R) Email Center Administrator > Knowledge base > Documents > Editor > Browse > Resourcing Templates.
3. Count for Resourcing Templates are 23 (as duplicates were removed )
4. Navigate to (R) Email center message component > Knowledge Base > Categories > Resourcing Templates. The changes are not reflected and still showing the duplicate names.
  (or)
  While forwarding a email (go to right hand side , in EMC templates, click on any template and go to EMC Templates) still the count has not been reflected in-spite templates being deleted while from Email Center Administration

Cause

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