Template Deleted From Email Center Administrator Responsibility Is Not Reflecting In Other Places

(Doc ID 2342320.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Agent Console

ACTUAL BEHAVIOR
---------------
When deleting the duplicate templates from Email Center Administrator Responsibility are not reflected in Email center message
component (In Knowledge Base > Categories)

EXPECTED BEHAVIOR
-----------------------
Deleting the templates from Email Center Administrator Responsibility should reflect in Email center message component (In Knowledge Base > Categories) and all the corresponding places.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to apps
2. Navigate to (R) Email Center Administrator > Knowledge base > Documents > Editor > Browse > Resourcing Templates.
3. Count for Resourcing Templates are 23 (as duplicates were removed )
4. Navigate to (R) Email center message component > Knowledge Base > Categories > Resourcing Templates. The changes are not reflected and still showing the duplicate names.
  (or)
  While forwarding a email (go to right hand side , in EMC templates, click on any template and go to EMC Templates) still the count has not been reflected in-spite templates being deleted while from Email Center Administration


Cause

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