Receiving This Error When Trying To Change The Status Of This Work Order 2818576.

(Doc ID 2342467.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Work Execution

When attempting to change the status of a Work Order, the following error occurs.

ERROR
-----------------------

1. The status change for the work order with WIP entity id (3782051) has failed.

2. Change from 4 to 7 is not possible.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Query a Work Order
3. Click on Update Icon
4. Change the status of the work order from COMPLETE to Cancelled.
5. Get the aforementioned error message.

Cause

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