Repair Orders Are Not Closed For The Cancelled Shipping Line

(Doc ID 2342477.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version,


Client is trying to configure workflow to close Repair Orders automatically

They are having the following problems:

1. Without performing Receipt the Repair Order line get Closed after the Shipment.
2. The Repair Order line is not closed for the Cancel Line.

Expect the Repair Orders to be closed properly

The issue can be reproduced at will with the following steps:
1. Configure the workflow
2. Ship the Order in OM or cancel the Order line


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