Repair Orders Are Not Closed For The Cancelled Shipping Line

(Doc ID 2342477.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR
---------------

Client is trying to configure workflow to close Repair Orders automatically

They are having the following problems:

1. Without performing Receipt the Repair Order line get Closed after the Shipment.
2. The Repair Order line is not closed for the Cancel Line.

EXPECTED BEHAVIOR
-----------------------
Expect the Repair Orders to be closed properly

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure the workflow
2. Ship the Order in OM or cancel the Order line

Cause

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