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Service Pricing Incorrect for Semi Annual Service Periods (Doc ID 2342657.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Pricing Integration


ACTUAL BEHAVIOR
-------------------------
Pricing is coming up differently for the same Semi Annual service periods .

Eg : In an Order there are two lines with same item , below service duration and Semi Annual Service Period.

Line # 1 : 01-Jan-2018 to 30-Jun-2018

Line # 2 : 01-Jun-2018 to 30-Nov-2018

Technically both of then should return same Service Price , but Service price actually calculated has slight variation , each line has a different Service price.

Eg : 247,449 for line#1 and 250,184 for line#2

EXPECTED BEHAVIOR
--------------------------
Pricing should be same for the order lines having same item, service UOM and service duration

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Order Management Super User resp
2.Create a new Order
3.Add two lines with same item and select service UOM as 'Semi Annual' and enter appropriate service duration and Save



Cause

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In this Document
Symptoms
Cause
Solution
References


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