My Oracle Support Banner

Getting Error Unable to Create User Session when Open Login Page (Doc ID 2343088.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open login page,
the following error occurs.

Error Message

#### <ServletContext-/OA_HTML> <oacore_server1> <[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <005KdajKOIx7u1p5sRL6iX00077^0007NO> javax.servlet.ServletException: java.lang.Exception: java.lang.RuntimeException: Unable to create user session. Please contact your System Administrator.
at weblogic.servlet.jsp.PageContextImpl.handlePageException(PageContextImpl.java:417)
at _pages.__appslocallogin._jspService(__appslocallogin.java:300)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
...
Caused By: java.lang.Exception: java.lang.RuntimeException: Unable to create user session. Please contact your System Administrator.
at _pages.__appslocallogin._jspService(__appslocallogin.java:288)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Try to open the login page
2.Error out

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.