Field Service Technician Trips Have The Same Start And Date Time For The Departure And Arrival Tasks

(Doc ID 2343689.1)

Last updated on DECEMBER 28, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
In Dispatch Center Gantt chart a particular resource is showing the departure and arrival tasks created with the same start/end date and time

EXPECTED BEHAVIOR
-----------------------
It should display the correct start/end dates

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. For a particular resource, execute the Generate Field Service Trips concurrent program
2. In Dispatch Center check the departure and arrival tasks and notice that they have the same start/end date and time


Changes

 

Cause

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