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A Resource With An End Dated Group Member Role Is Still Showing In The Service Request Owner List Of Values (Doc ID 2343713.1)

Last updated on DECEMBER 28, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Service Request Form

ACTUAL BEHAVIOR
---------------
After adding an End Date to a resource group member role, that resource is still showing in the Service Request form while creating a new service request.

EXPECTED BEHAVIOR
-----------------------
Resource should not be available for selection in the Service Request form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Resource Manager, for an specific resource/group. end date a resource group member role
2. Go to Service Request form
3. Select a group
4. Open the Owner LOV and the resource is still available for selection


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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