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CS HTML:Service Request Task - List Of Values (LOV) For Planned Effort Units Of Measure (UOM) Is Blank. (Doc ID 2344544.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On: 12.2.5 version, Update Service Request

ACTUAL BEHAVIOR
---------------
While trying to create a Service Request Task from the Oracle Application Framework (OAF) page - List of Values for the planned effort Unit of Measure is blank.

EXPECTED BEHAVIOR
-----------------------
Expect that the List of Values for the planned effort Unit of Measure should show values in the OAF Service Request Task creation page as in forms


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to applications and navigate to Service responsibility
2. Navigate to menu option Customer Management and Choose the HTML Contact center function
3. Query a customer record
4. View Details - Service Requests
List of existing service requests is displayed
5. Open a Service request record and navigate to Resolution and Wrap Up tab.
6. Under Tasks region Choose a task type and Click go button for create task.

Observe that List of Values for the planned effort Unit of Measure is blank.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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