UPK: General Exception Error Message While Publishing Content From UPK To Knowledge Center

(Doc ID 2344601.1)

Last updated on JANUARY 16, 2018

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.1 version, General issues with UPK Developer

When attempting to publish to Knowledge Center,
the following error occurs.

ERROR
-----------------------
"A general exception occurred. The request channel timed out while waiting for a reply after 02:00:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. publish to Knowledge Center
2. See error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot publish their content to Knowledge Center

Cause

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