My Oracle Support Banner

Invoice Workbench APXINWKB Is Hanging When User Click Voucher Number (Doc ID 2344835.1)

Last updated on JANUARY 08, 2018

Applies to:

Oracle Payables - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version,

Locks generated while working in invoices and Invoice Workbench is hanging when user click on Invoice voucher number.System get halted and mouse cursor keep busy.
The issue is gone after DBA kills the lock.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in EBS
2. Switch to Payable Responsibility
3. Go To The Path : Invoice -> Entry
4. Enter the Invoice Information, Then Click On Invoice Voucher Number


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot go ahead to book the invoice

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.