Mobile Apps For Sales Order - Not Displaying Orders

(Doc ID 2344992.1)

Last updated on JANUARY 21, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Mobile App

ACTUAL BEHAVIOR
---------------
Downloaded Sales order apps for mobile.
Able to login and select the customer from the customer LOV.
But when entering the order, the order is NOT showing up on the mobile screen.

EXPECTED BEHAVIOR
-----------------------
To be able to query the order in mobile apps

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Sales Order mobile apps
2. Query order
Order Number: 3309726
Order Status: Booked
Booked Within: 1 Month
Operating Unit: TaylorMade US Operati
3 After waiting for 15 seconds the below screen shows up
'No result found'

Cause

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