Email Center Error When Trying to Forward the Email
(Doc ID 2345151.1)
Last updated on JULY 09, 2019
Applies to:Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to forward an email using E-Mail Center, the following error occurs.
The primary_party_id XXXXX must be the same as the contact_party_id XXXXX for single person interactions
1. Select Interaction
2. Open email Message
3. Click on Forward
Spell checker automatically starts. Fix spell error if any and press Apply.
Error message pops up
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document