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View Notes Details Displaying Wrong For Two Different Transactions (Doc ID 2345425.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Agent UI

ACTUAL BEHAVIOR
---------------
Created a notes for transaction 12345 and the same note appears for transaction 6789. However, there is no note created for transaction 6789. The back end shows no note related to transaction 6789, it's just the front end displaying incorrectly.

EXPECTED BEHAVIOR
-----------------------
Note should show only for specific transaction.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Same note shows for two invoices
2. Seems there is data corruption.
3. Only shows wrong in the application not in the tables.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are seeing the wrong note on the wrong invoice.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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