View Notes Details Displaying Wrong For Two Different Transactions

(Doc ID 2345425.1)

Last updated on JANUARY 16, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Collections Agent UI

Created a notes for transaction 2158118622 and the same note appears for transaction 2158118705. However, there is no note created for transaction 2158118705. The back end shows no note related to transaction 2158118705, it's just the front end displaying incorrectly.

Note should show only for specific transaction.

The issue can be reproduced at will with the following steps:
1. Same note shows for two invoices
2. Seems there is data corruption.
3. Only shows wrong in the application not in the tables.

The issue has the following business impact:
Due to this issue, users are seeing the wrong note on the wrong invoice.


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