Timecards Stuck in Submitted Status with Workflow Error 'HXC_APPLY_NOTIFY' not Active

(Doc ID 2345826.1)

Last updated on MARCH 02, 2018

Applies to:

Oracle Time and Labor - Version 12.2 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

Timecards are stuck in Submitted status with the following error seen on the Workflow side

ERROR
-----------------------
Error Message 3124: Process 'HXC_APPLY_NOTIFY' for item 'HXCEMP/' is not active.

Error Stack Wf_Engine.AbortProcess(HXCEMP, #FORCE) hxc_find_notify_aprs_pkg...hr_supervisor_approval(HXCEMP, RUN, hxc_find_notify_aprs_pkg..hr_supervisor_approval|) Wf_Engine_Util.Function_Call(HXC_FIND_NOTIFY_APRS_PKG.HR_SUPERVISOR_APPROVAL, HXCEMP, RUN)


Steps to Reproduce:
1. Login into the Application
2. Create a Timecard
3. Submit the same for Approval
4. See that the timecard notification continues to stay in submitted status
5. Errors seen for the workflow notification from the Workflow Status Monitor

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms