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Timecards Stuck in Submitted Status with Workflow Error 'HXC_APPLY_NOTIFY' not Active (Doc ID 2345826.1)

Last updated on SEPTEMBER 08, 2022

Applies to:

Oracle Time and Labor - Version 12.2 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

Timecards are stuck in Submitted status with the following error seen on the Workflow

ERROR
-----------------------
Error Message 3124: Process 'HXC_APPLY_NOTIFY' for item 'HXCEMP/' is not active.

Error Stack Wf_Engine.AbortProcess(HXCEMP, #FORCE) hxc_find_notify_aprs_pkg...hr_supervisor_approval(HXCEMP, RUN, hxc_find_notify_aprs_pkg..hr_supervisor_approval|) Wf_Engine_Util.Function_Call(HXC_FIND_NOTIFY_APRS_PKG.HR_SUPERVISOR_APPROVAL, HXCEMP, RUN)


Steps to Reproduce:
1. Log in into the Application
2. Create a Timecard
3. Submit the same for Approval
4. See that the timecard notification continues to stay in submitted status
5. Errors can be seen for the workflow notification from the Workflow Status Monitor

Cause

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In this Document
Symptoms
Cause
Solution
References


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