AutoSync Is Not Downloading Tasks To MFS When Assigned To Technicians Within EBS

(Doc ID 2345899.1)

Last updated on JANUARY 05, 2018

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 Synchronization

ACTUAL BEHAVIOR
---------------
Tasks assigned to Technicians within EBS are not visible in OMFS App when AutoSync is enabled.

EXPECTED BEHAVIOR
-----------------------
The assigned tasks should get downloaded to the MFS app automatically.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set the following profile options
CSM: Automatic Synchronization Interval for Data Download = 2 minutes
CSM: Automatic Synchronization Interval for Data Upload = 2 minutes
CSM: Enable Auto Sync = Yes.
2. Assign a task to a technician in EBS ( Service request form)
3. Wait 2+ minutes.   
4. The task is not downloaded to the MFS app.

Cause

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