AutoSync Is Not Downloading Tasks To MFS When Assigned To Technicians Within EBS
(Doc ID 2345899.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Mobile Field Service - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 Synchronization
ACTUAL BEHAVIOR
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Tasks assigned to Technicians within EBS are not visible in OMFS App when AutoSync is enabled.
EXPECTED BEHAVIOR
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The assigned tasks should get downloaded to the MFS app automatically.
STEPS
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The issue can be reproduced at will with the following steps:
1. Set the following profile options
CSM: Automatic Synchronization Interval for Data Download = 2 minutes
CSM: Automatic Synchronization Interval for Data Upload = 2 minutes
CSM: Enable Auto Sync = Yes.
2. Assign a task to a technician in EBS ( Service request form)
3. Wait 2+ minutes.
4. The task is not downloaded to the MFS app.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |