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Supplier Site Linked With A Wrong Address (Doc ID 2346062.1)

Last updated on JULY 08, 2020

Applies to:

Oracle iSupplier Portal - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

1. DESCRIPTION OF THE LOSS OF FUNCTIONALITY
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In Oracle Payables, when a user attempts to create a supplier site to an existing supplier is getting below error :

ERROR
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 "Address and site Creation – unable to create address and sites because of the following error when trying to create the site in the operating unit [COE_OU]: [This name already exists for this supplier. Re-enter. Supplier site Info is duplicate]. Either resolve this issue and try again or deselect the operating unit with the error and continue. Note: any address requires at least on site in order to be created. "

2. BUSINESS IMPACT
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Due to this issue, users cannot pay supplier on-time. Late payments affect the payment terms established by suppliers and consequently disrupts the business continuity of the organization. Moreover, the current payables accounting period cannot be closed. Problematic transactions will have to be swept to the following period, which is not in agreement with the date in which the transactions occurred.


3. STEPS OR EVENTS THAT LEAD TO THE ISSUE OCCURRING
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The issue can be reproduced at will with the following steps:

1. Using Payables Manager responsibility

2. Navigate to supplier > Inquiry > query the supplier > Quick update

3. Address Book > Manage site -> create a new site




Cause

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In this Document
Symptoms
Cause
Solution
References


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