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Is There Any Way to Define Transition Between Escalation Reason ? (Doc ID 2346079.1)

Last updated on JANUARY 07, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Have 3 levels in escalation

* level 1
* Level 2
* Level 3

Need a transition between escalation level
 should be able to escalate from level 1 to level 2 and level 2 to Level 3
and should not be able to escalate from level 1 to level 3 .Is there any such functionality ?
 

Solution

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In this Document
Goal
Solution


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