Is There Any Way to Define Transition Between Escalation Reason ?
(Doc ID 2346079.1)
Last updated on JANUARY 07, 2018
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Have 3 levels in escalation
* level 1
* Level 2
* Level 3
Need a transition between escalation level
should be able to escalate from level 1 to level 2 and level 2 to Level 3
and should not be able to escalate from level 1 to level 3 .Is there any such functionality ?
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