Escalation Manager: Can We Create Tasks or Requests In Escalations Form Directly?
(Doc ID 2346354.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Oracle Common Applications Calendar - Version 12.1.3 and later
Information in this document applies to any platform.
Where users create a new Escalation and try to create a link to an object:
Can that object (Task or Service Request) be created in the Escalation Manager form directly
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