Escalation Manager: Can We Create Tasks or Requests In Escalations Form Directly?

(Doc ID 2346354.1)

Last updated on JANUARY 08, 2018

Applies to:

Oracle Common Applications Calendar - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Where users create a new Escalation and try to create a link to an object:

Can that object (Task or Service Request) be created in the Escalation Manager form directly

Solution

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