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While Creating Account Email The Email Is Inactive And Ask For Profile To Be Defined (Doc ID 2346529.1)

Last updated on JANUARY 08, 2018

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration

Can't create email account in Email center admininstration

ERROR
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One or more of the mandatory profile options have not been set. Please click on the "Profile" link and define all mandatory profile options listed under email center.

STEPS
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The issue can be reproduced at will with the following steps:
1. login to Email center Administrator
2. Administration >> add email account
3. error displayed

Cause

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