Scheduled End Date Is Blank Though Planned Effort And Scheduled Start Date Are Populated And Get Error "Please enter both the start date and the end date." While Saving.

(Doc ID 2346738.1)

Last updated on JANUARY 09, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On: 12.1.3 version, Service Request Form

Getting the following error upon saving a task in Service request task tab with scheduled start date populated and blank scheduled end date even though planned effort is present


ERROR
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"Please enter both the start date and the end date."


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the application and navigate to Service Responsibility
2. Choose the Create Service Request menu option and create a Service Request with type having task template mapping with task with effort
3. Task is auto created with planned effort
4. Enter the scheduled start date manually
Observe that the scheduled end date is not populated
5. Try to save the task
Observe the above error



Cause

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