Needs Script to Cancel Delivery Detail Where Associated Order Line is in Cancelled Status
(Doc ID 2346819.1)
Last updated on AUGUST 02, 2024
Applies to:
Oracle Shipping Execution - Version 11.5.10.2 and laterOracle Order Management - Version 11.5.10.2 and later
Oracle Item Master - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Find order lines are in cancelled status yet related delivery details are not in cancelled status.
EXPECTED BEHAVIOR
The cancellation of the order line should cascade to the delivery detail line level setting delivery detail status also as cancelled
STEPS
This is issue is not reproducible at will for a new order, but can be verified following steps below for a problematic order
- Go to Order Management Responsibility>Orders,Returns>Sales Orders
- Query the Problematic order and go to Lines tab
- Notice the status of line to be Cancelled
- Go to Shipping>Transactions
- Query the delivery detail by entering Sales Order number and click on Find button
- Notice the status of delivery detail is not cancelled
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |