Email-Cente Editor Corrupts Text Formatting With Extra Newlines
(Doc ID 2346925.1)
Last updated on MARCH 13, 2019
Applies to:
Oracle Email Center - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
The Email center Compose page corrupts the text formatting by adding extra newlines to the email message. This issue is also seen when creating Templates in the Knowledge Base Editor.
Steps
Email center composer adds corrupts the text formatting by adding extra newlines.
1. Reply to an incoming message:
(R) Email Center Agent Console
(N) Home > Inbox
Open an email message & reply
Extra lines are added in the email message
2. Send a new message:
(R) Email Center Agent Console
(N) Home > Inbox
Compose a new message with long sentences and a few paragraphs
Send
The received message has extra blank lines and long lines are cut randomly.
Email center composer adds corrupts the text formatting by adding extra newlines.
1. Reply to an incoming message:
(R) Email Center Agent Console
(N) Home > Inbox
Open an email message & reply
Extra lines are added in the email message
2. Send a new message:
(R) Email Center Agent Console
(N) Home > Inbox
Compose a new message with long sentences and a few paragraphs
Send
The received message has extra blank lines and long lines are cut randomly.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |