Email-Cente Editor Corrupts Text Formatting With Extra Newlines

(Doc ID 2346925.1)

Last updated on JANUARY 12, 2018

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

The Email center Compose page corrupts the text formatting by adding extra newlines to the email message. This issue is also seen when creating Templates in the Knowledge Base Editor.

Steps
Email center composer adds corrupts the text formatting by adding extra newlines.

1. Reply to an incoming message:
(R) Email Center Agent Console
(N) Home > Inbox
Open an email message & reply

Extra lines are added in the email message

2. Send a new message:
(R) Email Center Agent Console
(N) Home > Inbox
Compose a new message with long sentences and a few paragraphs
Send

The received message has extra blank lines and long lines are cut randomly.

Changes

 

Cause

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