Mass Update Of Salesperson At Sales Order Line Level Is Not Occurring

(Doc ID 2346944.1)

Last updated on JANUARY 09, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
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How does one mass update salesperson at sales order line level for all open sales orders?

EXPECTED BEHAVIOR
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Expect to be able to mass update salespersons at the sales order line level for all open sales orders.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate to: Order, Returns > Sales Orders or Order Organizer
3. Multi-select records that will use mass change
4. Tools > Mass Change and then change the sales person.
5. Find that the new sales person is not cascaded to sales order lines.

Cause

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