Mass Update Of Salesperson At Sales Order Line Level Is Not Occurring
(Doc ID 2346944.1)
Last updated on JULY 19, 2021
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Trx Changes & Cancellations
ACTUAL BEHAVIOR
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How does one mass update salesperson at sales order line level for all open sales orders?
EXPECTED BEHAVIOR
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Expect to be able to mass update salespersons at the sales order line level for all open sales orders.
STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate to: Order, Returns > Sales Orders or Order Organizer
3. Multi-select records that will use mass change
4. Tools > Mass Change and then change the sales person.
5. Find that the new sales person is not cascaded to sales order lines.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |