Claims Not Producing Credit Memos After Approval and Workflow Background Process

(Doc ID 2347281.1)

Last updated on JANUARY 12, 2018

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When users create claims, the corresponding credit memos are not being generated. The claim is stuck in 'Pending Approval', even after the workflow background process was run.

Cause

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