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Searching In Order Organizer Results In Missing Lines After Patches (Doc ID 2347474.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After applying below Order Management patches in Production instance, users are complaining that lines no longer show up in the lines tab when searching for orders.

Bug 21818010 - FACING SLOWNESS WHEN ACCESSING ORDER ORGANIZER- EVEN IF QUERYING 1 ORDER
Bug 21766286 - ORDER ORGANIZER LINE LEVEL FIELD "ORIGINAL SYSTEM SHIPMENT NUMBER'' DOES NOT WORK
Bug 23065230 - PERFORMANCE WHEN QUERYING FOR HOLDS IN ORDER ORGANIZER


EXPECTED BEHAVIOR
-----------------------
Sales Order lines will appear in the lines tab when searching for orders.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Orders, Returns
3. Sales orders
4. Search for sales order lines.

Cause

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In this Document
Symptoms
Cause
Solution
References


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