Customer Profile Check Name Defined At Employee Level in R12
Last updated on JANUARY 12, 2018
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
In 11i, navigate to (R) Customer support > Setup >customer Management >Customer Profiles. Click on Profile check tab, Query with 'Escalated SRs', this was defined at Customer level.
But in R12, it is defined at 'Employee' Level. So we cannot able to attach the 'Escalated SRs' profile in Dashboard setups.
How to attach the Escalated SR's profile in Dashboard?
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