Customer Profile Check Name Defined At Employee Level in R12

(Doc ID 2347661.1)

Last updated on JANUARY 12, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.


In 11i, navigate to (R) Customer support > Setup >customer Management >Customer Profiles. Click on Profile check tab, Query with 'Escalated SRs', this was defined at Customer level.
But in R12, it is defined at 'Employee' Level. So we cannot able to attach the 'Escalated SRs' profile in Dashboard setups.
How to attach the Escalated SR's profile in Dashboard?


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