Complete Configuration of ATO Models Not Interfaced to Install Base After Order is Shipped (Doc ID 2348072.1)

Last updated on JULY 14, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
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The complete configuration of ATO model is not shown when order is shipped. Only the model and configured line item are shown, no option line is showing.
If workflow does not include a shipment, the complete ATO configuration is shown, including option line.

 
EXPECTED BEHAVIOR
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Expect after an order is shipped, the complete configuration of ATO models is shown in Installed Base, including the option line.

STEPS
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The issue can be reproduced at will with the following steps:
1. Configure Model and book order
2. Config item created.
3. Progress order and complete WIP Job.
4. Pick release order and ship.
5. Run Interface Install base Lines.

Changes

Cause

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