Complete Configuration of ATO Models Not Interfaced to Install Base After Order is Shipped

(Doc ID 2348072.1)

Last updated on JANUARY 16, 2018

Applies to:

Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.


The complete configuration of ATO model is not shown when order is shipped. Only the model and configuration are shown, not option.
If workflow does not include a shipment, the complete ATO configuration is shown, including option line.

Expect after an order is shipped, the complete configuration of ATO models is shown in Installed Base, including the option line.

The issue can be reproduced at will with the following steps:
1. Configure Model and book order
2. Config item created.
3. Progress order and complete WIP Job.
4. Pick release order and ship.
5. Run Interface Install base Lines.

************************* WIP TREE *****************************
**10025833 NA 1 ONT

instead of
************************* WIP TREE *****************************
**10025833 NA 1 ONT
  **10025833-14581581 NA 1 ONT
  **10012528 NA 1 ONT


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