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Complete Configuration of ATO Models Not Interfaced to Install Base After Order is Shipped (Doc ID 2348072.1)

Last updated on JANUARY 16, 2018

Applies to:

Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The complete configuration of ATO model is not shown when order is shipped. Only the model and configuration are shown, not option.
If workflow does not include a shipment, the complete ATO configuration is shown, including option line.

 
EXPECTED BEHAVIOR
-----------------------
Expect after an order is shipped, the complete configuration of ATO models is shown in Installed Base, including the option line.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure Model and book order
2. Config item created.
3. Progress order and complete WIP Job.
4. Pick release order and ship.
5. Run Interface Install base Lines.

Example:
************************* WIP TREE *****************************
**10025833 NA 1 ONT
  **10025833-14581583

instead of
************************* WIP TREE *****************************
**10025833 NA 1 ONT
  **10025833-14581581 NA 1 ONT
  **10012528 NA 1 ONT

Cause

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