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Preventing Copy Of Additional Information Values In DFF While Copying Task (Doc ID 2348180.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


The values in 'Tasks Additional Information' DFF is getting copied while a task is being copied to a new one.
Is there any way to prevent the values in the DFF of the old task from being copied to the new Task ?



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