Need to Do Partial Acceptance Under a Model

(Doc ID 2348725.1)

Last updated on JANUARY 31, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Finance & Accounting

ACTUAL BEHAVIOR
---------------
Sales Order Lines are stuck in status POST-BILLING_ACCEPTANCE i.e. Line workflow is stuck in "Close Line - Pending Acceptance" status

EXPECTED BEHAVIOR
-----------------------
Sales Order lines which are stuck in this status have to be closed

STEPS
-----------------------
The issue cannot be reproduced at will . However issue can be seen for problem order with the following steps:

1. Go to Order Management Super User responsibility- Orders, Returns -Sales Orders- Query for the problematic sales order
2. Go to Sales Order Lines Tab
3. For the lines which are in POST-BILLING_ACCEPTANCE status find that the Line workflow is stuck in "Close Line - Pending Acceptance" status

Cause

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