Error When Updating A Customer Address. Only Red ERROR Message Appears

(Doc ID 2348807.1)

Last updated on JANUARY 15, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

ACTUAL BEHAVIOR
---------------
Encounter a ERROR when updating a customer address. Only red ERROR message appears. No other details.


EXPECTED BEHAVIOR
-----------------------
To get full description of ERROR

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivable Manager
2. Query existing customer
3. Click on Account site details
4. ERROR is displayed in top of left corner. No other details.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot understand where this error is coming from.

Changes

 

Cause

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