Is There A Standard Audit Report For Escalation ?

(Doc ID 2349014.1)

Last updated on JANUARY 15, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Is there an out of the box report that show the escalation audit ?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms