Open Work Order with Entity Type Closed Maintenance Job Throws Different Errors within the Application

(Doc ID 2349125.1)

Last updated on FEBRUARY 06, 2018

Applies to:

Oracle Enterprise Asset Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Work Execution

When attempting to complete a work order, the following error occurs.

java.lang.NullPointerException
at oracle.apps.eam.toolbelt.webui.WorkOrderDetailsPGCO.processRequest(WorkOrderDetailsPGCO.java:176)

The issue can throw different type of errors, but the root cause is the fact that work order entity type is Closed Maintenance Job.

The entity type can be checked for any work order by reviewing the output of the collect_job_eam.sql script, from below note
Enterprise Asset Management - Work Order Data Collection Script (Doc ID 1448341.1)

The issue can be reproduced at will with the following steps:
1. Maintenance Super User responsibility
2. search for work order
3. complete work order
4. observe error

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms