Quality Plan Must Be Removed From Work Order Completion Requirements

(Doc ID 2349407.1)

Last updated on JANUARY 16, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Oracle Quality - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Somehow an extra Quality Plan has been attached to all open Work Orders (WOs).  And the plan is preventing anyone from closing  a WE.

EXPECTED BEHAVIOR
This Quality Plan needs to be removed from all open WOs to fix the problem.

STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility = Maintenance Super User
2. Choose an Organization
3. Navigation = Work Orders-> Query WO
4. Asset Activity
5. Operation Quality Plans = shows that a plan collection must must be completed before closing

Changes

 You setup the plan with a transaction of EAM Work Order Completions.  So, the application was functioning as setup

Cause

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