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Published Configurator UI Fails to Launch Through Oracle iStore - Application Was Unable To Interpret Event Information. (Doc ID 2349706.1)

Last updated on APRIL 04, 2022

Applies to:

Oracle Configurator - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.


On : version, Runtime Core

When attempting to launch Configurator from iStore, the following error occurs. When attempting to launch from the sales order line, the child processing window just hangs. The problem had been originally reported after several CPU patches were applied in the instance. Not all models fail to launch, several are impacted.

Application was unable to interpret event information.

The issue can be reproduced at will with the following steps:
1. Log in to iStore responsibility
2. Enter appropriate information
3. Click on the Configurator button
4. Error occurs (or in the case of Order management, it just hangs)

The issue has the following business impact:
Due to this issue, users cannot complete the configuration of models. This means the order cannot be booked and processed for revenue.


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