UPK: Content Published for HTML Website Displays Error Message "Internet Explorer Cannot Reach The Page" or Page

(Doc ID 2349777.1)

Last updated on MARCH 13, 2018

Applies to:

User Productivity Kit - Version 12.1.0.3 to 12.1.0.4 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.0.3 version, published content for  HTML Website. 

After clicking on a step within the document the following error occurs:

ERROR
-----------------------

Internet Explorer: Can't reach this page
Make sure you’ve got the right web address: file:///D:/Content/<folder>/HTMLPages/HTMLPages/tpc/f2ec5352-bc45-4372-9136-d407e2635557/f10.html



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Publish content for HTML Website to local drive
2. Browse to the HTML Website folder and launch the index.html
3. Click on Step 1 in the HTML document
4. Error message:  Content cannot be reached or Page Cannot be Displayed.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms