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Notes and Task: Unable to Disable Seeded Types and Mappings (Doc ID 2350293.1)

Last updated on JANUARY 24, 2018

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

In Agent Dashboard, the Note Types LOV is showing some unwanted the values, beyond the values mapped to 'Source Object' = 'Service Request'.

Solution

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