Performance Issue Accessing View Authoritative 1094-C

(Doc ID 2350429.1)

Last updated on JUNE 22, 2018

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After applying patch 26711190: 2017 ACA PHASE 1, it is noticed that the “View Authoritative 1094c” screen is not pulling up for one of the GRE's and it is extremely slow (1 min to 10 mins) pulling up all the other GRE’s.

EXPECTED BEHAVIOR
-----------------------
Expect the page to open any GRE specified without delay (approximately 10 seconds to load).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Total Compensation > Affordable Care Act > View Authoritative 1094C.
3. Specify the Year, GRE and press the Search button.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms