Tax Not Calculated As Per The Tax Classification Code (Doc ID 2351263.1)

Last updated on JUNE 01, 2023

Applies to:

Symptoms

On : 12.1.3 version, Pricing Integration


Tax Classification Code is attached at line level in the service contract but when 'Calculate Tax' option is selected from the Pricing/Billing subtab, the default tax rate is applied and not
the rate as per the Tax Classification Code.

Expect the Calculate Tax feature to calculate as per the rate in the Tax Classification Code

The issue can be reproduced at will with the following steps:

(R) Service Contracts Manager
(N) Launchpad
Author Contract and attach ZeroTax Classification Code at Line level
From sub tab Pricing/Billing select the Calculate Tax Button
Default Tax rate is applied at Line level.

Due to this issue, users cannot override the default tax rate with Zero Tax classification code

Cause

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