R12.1:CE: Cash Management Help Window Fails

(Doc ID 2351649.1)

Last updated on JANUARY 22, 2018

Applies to:

Oracle Cash Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Other Issues

When attempting to access the Help form,
the following error occurs.

An error occurred while retrieving Oracle Applications Help information.
Help target US/CE/@CEXCABMR_HEADERS_STACKED_QF could not be found.


The issue can be reproduced at will with the following steps:

1. Responsibility Cash Management
 DMMKTI instance

2. Path: Bank Statements and Reconciliation
3. Go to Help -> Window Help
4. Open the form and search for window help.


WORKAROUND: None

Noticed the same issue when trying from other responsibility (MMHK Cash Management Manager).

The issue occurs with other responsibilities related to Cash Management but it is working fine for Payables and Receivables.

The issue has the following business impact:
Due to this issue, users cannot access the Help form

Cause

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