Service Request Type Security Usage in Service System Parameters

(Doc ID 2351670.1)

Last updated on JANUARY 22, 2018

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

We are currently looking into the Service system parameters within R12.2.6,

Navigation > Service > Setup > Rules > Service System Parameter

Please explain usage of the additional settings and options in 12.2.6
Are we required to check option 'Service Request Type Security'

Solution

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