My Oracle Support Banner

Claims Rule Based Settlement Engine Completes Normal But Output Shows Errors (Doc ID 2351685.1)

Last updated on JANUARY 23, 2018

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Claims

Claims Rule Based Settlement Engine completes normal but output shows errors.

Program Claims Rule Based Settlement Engine is completing normal but output shows errors stopping claims to be automatically settled

ERROR
-----------------------

**Starts**26-DEC-2017 13:17:37
**Ends**26-DEC-2017 13:17:52
+---------------------------------------------------------------------------+
Start of log messages from FND_FILE
+---------------------------------------------------------------------------+
*------------------------------ Claims Rule Based Settlement Log ------------------------------*
Execution Starts On: 12-26-2017 13:17:38
*-------------------------------------------------------------------------------------------------*
Proceed with Rule Based Engine
Return Status for 100%: E
===> Failed.
(1) You cannot over apply this transaction.
(2) claim_id = 144128
(3) l_amount_remaining=0
(4) l_acctd_amount_remaining=0
(5) l_currency_code=USD
(6) An error occurred when trying to do Split Claim Reapplication in AR.
/*--- End ---*/
 
+---------------------------------------------------------------------------+
End of log messages from FND_FILE
+---------------------------------------------------------------------------+


+---------------------------------------------------------------------------+
No completion options were requested.

Output file size:
114

+---------------------------------------------------------------------------+
Concurrent request completed successfully
Current system time is 26-DEC-2017 13:17:52

+---------------------------------------------------------------------------+



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Ran Claims Rule Based Settlement Engine completed without errors
2. Error will only show in output log


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.