Monitoring Services: Open SO Lines where Workflow is Missing or Closed (Doc ID 2352583.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Symptoms

This issue is handled via Monitoring Services.

The basic concept of Monitoring Service is the ability to define and periodically look for events (faults, issues, availability) in customer instances and, as needed, when an event occurs, create / update a Service Request with a well-defined problem statement, the diagnostics collected and steps defined for the engineer to easily solve the issue. Detailed list of sensors available in EBS MAU Smart Sensor List (<Note 2505264.1>)

Cause

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