Monitoring Services: Open SO Headers with Pending WF Flow but no Open Lines
(Doc ID 2352588.1)
Last updated on SEPTEMBER 21, 2021
Applies to:Oracle Order Management - Version 11.5.1 and later
Information in this document applies to any platform.
This issue is handled via Monitoring Services.
The basic concept of Monitoring Service is the ability to define and periodically look for events (faults, issues, availability) in customer instances and, as needed, when an event occurs, create / update a Service Request with a well-defined problem statement, the diagnostics collected and steps defined for the engineer to easily solve the issue. Detailed list of sensors available in EBS MAU Smart Sensor List (<Note 2505264.1>)
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