CS_ServiceRequest_PUB API error pointing to parameter p_urgency_name and parameter verify_cp_flag

(Doc ID 2352743.1)

Last updated on JANUARY 24, 2018

Applies to:

Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On : 11.5.6 version, Service Request Form

When attempting to create SR using cs_servicerequest_pub.create_servicerequest,
the following error occurs.

ERROR
-----------------------
x_msg_data = API Programming Warning (CS_ServiceRequest_PUB.Create_ServiceRequest): Parameter p_urgency_name was ignored.
x_msg_data = API Programming Warning (CS_ServiceRequest_PUB.Create_ServiceRequest): Value 'F' for verify_cp_flag has been ignored and defaulted to 'N' .


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to create an SR with Service public API
2. The reported error occurs



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms