Error When Changing Service Request Type in Create SR Page in Email Center

(Doc ID 2352787.1)

Last updated on JANUARY 29, 2018

Applies to:

Oracle Email Center - Version 12.2.6 and later
Information in this document applies to any platform.


When creating a Service Request in Email Center and changing the Service Request Type in the SR creation page, the following error is displayed. 

"You have encountered an unexpected error. Please contact your system administrator"

Error Page  
Exception Details.  
 oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation.  Statement: SELECT hzcp.owner_table_id party_id,
  hzcp.contact_point_id contact_point_id,
  ar.lookup_code contact_point_lookup_code,
  ar.meaning contact_point_meaning,
 decode(hzcp.contact_point_type, 'PHONE', hz_format_phone_v2pub.get_formatted_phone(phone_country_code,   phone_area_code,   phone_number,   phone_extension,   phone_line_type) ,'EMAIL', hzcp.email_address
) contact_by,




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